Sr. Customer Success Manager - IAM/IGA - Canada

📋 Description Serve as primary post-implementation contact for customers. Manage renewal pipeline and customer health to support adoption. Collaborate with Sales on onboarding, orientation, and launch. Build relationships to uncover upsell/cross-sell opportunities. Coordinate cross-functional meetings to drive adoption and action items. Monitor usage and provide feedback to improve customer use cases. 🎯 Requirements IAM knowledge/experience preferred; cybersecurity/compliance valuable. Strong knowledge of cloud, hybrid, and on-premise IT architectures. Ability to translate technical concepts to business language. Proven SaaS customer success/account management experience with Fortune 500/Global 1000. Demonstrated ability to manage customer relationships through challenging situations. Willingness to travel up to 50% to customer sites. 🎁 Benefits Medical, Dental, Vision, Life Insurance 401K Unlimited PTO Sick Time Daily Catered Lunches Employee Recognition Programs