Customer Service Representative

📋 Description Manage student communications through Pre- and Post-Licensing lifecycle. Send welcome messages, exam information, completion requirements, and deadlines. Communicate exam eligibility, retake procedures, and next steps after course completion. Guide licensing applications, background checks, and state exam registration. Proactively outreach and document feedback to improve licensure outcomes. Coordinate exam scheduling and maintain accurate student records. 🎯 Requirements Associate degree or equivalent; 2+ years in program coordination or education ops. Strong organizational and project coordination; can manage multiple priorities. Excellent written and verbal communication. Attention to detail and accuracy; deadline driven. Bachelor’s degree preferred. Experience coordinating events, sponsorships or external partnerships.