CX Operations Analyst

📋 Description Build Tableau dashboards for CX ops (real-time and historical). Create Salesforce dashboards and reports for CX leadership. Deliver scalable, trusted metrics across the organization. Monitor dashboard performance and data quality. Analyze CX metrics: volume, service levels, CSAT, productivity. Collaborate with CX, Product, Eng, Data, and BI teams. 🎯 Requirements Bachelor's degree in Analytics/related field or equivalent experience. 5+ years in analytics, BI, operations analysis, CX, or related roles. Experience building dashboards and reports in Tableau. Experience with Salesforce reporting and dashboards. Strong SQL skills with relational datasets. Ability to communicate insights clearly to technical and non-technical audiences. Strong problem-solving skills and attention to detail. Comfortable in a fast-paced, evolving environment. 🎁 Benefits Great benefits and perks; collaborative team culture. Opportunity to grow from reporting to advanced analytics. Work with a leading anime brand Crunchyroll.