Customer Success Manager

📋 Description Drive platform adoption and share best practices Set KPIs and goals for each account Track implementation and post-implementation adoption Manage revenue pipeline with upsell/cross-sell Lead customer workshops on product updates Provide regular status reports and escalate when needed 🎯 Requirements 3-5 years account management in SaaS Proficiency with Salesforce CRM platforms Formal sales training from a recognized program Experience presenting to senior audiences Strong analytics with Excel and PowerPoint Experience managing a sales pipeline and quota 🎁 Benefits Hybrid-first work culture with flexible options Inclusive, diverse and equitable workplace Recognized for HR contributions and strong culture Collaborative, connected team environment Fast-paced, ownership-driven culture