Trust & Safety Specialist

📋 Description Resolve inbound customer care issues via chat, email, and phone Resolve customer incidents through resolution, including payment issues and disputes Research and develop processes for storage marketplace issues Develop processes including trust & security, returns, eviction timelines, and claims Improve self-help resources by writing support articles and creating materials 🎯 Requirements 1 year of direct customer service or resolution experience Ability to work without supervision in a fast-changing environment Self-starter, detail-oriented, and analytical Personable, professional, and concise Neighborly communication Extremely proficient in English writing Experience in peer-to-peer marketplaces is a plus 🎁 Benefits Stock options Medical, dental, and vision insurance Generous PTO 11 paid company holidays 401(k) plan Infant care leave