Senior Manager, Product Documentation
SophosJob Description
📋 Description Own doc strategy aligned with roadmaps and customer insights. Enforce standards, style guides, taxonomy, and accessibility. Partner with Systems & Automation to apply AI-driven efficiencies. Set measurable quality standards and report impact to senior leaders. Stay current on AI-assisted content, structured content, and docs-as-code. Directly manage a team of technical writers across multiple content domains. 🎯 Requirements 8+ years in technical writing or content strategy; 3+ years leading a team. Led enterprise SaaS/B2B doc programs with architecture improvements. Strong people leadership; build trust and provide constructive feedback. Exceptional written communication; produce polished content. Analytical; use data to prioritize and report to execs. Familiar with Mkdocs, MadCap Flare, Confluence; structured content. Solid understanding of Agile; embed docs in release cycles. Excellent project management; multi-workstream prioritization. 🎁 Benefits Remote-first with occasional hybrid options. Inclusive, diverse culture and teamwork. Employee networks for diversity and inclusion. Charity, volunteering, and community initiatives. Global sustainability initiatives. Wellbeing programs, fitness, and webinars.