Technical Support Engineer - PrivacyPro

📋 Description Answer inbound customer calls on the tech support line Respond to customer emails Assist customers with Bluesight product issues Analyze data and ensure resolution accuracy Resolve issues and maintain high customer satisfaction Occasional overnight on-call rotation coverage 🎯 Requirements Bachelor's degree in related field preferred. 2-5 years in administering/troubleshooting SaaS apps, systems, networks Strong Excel and SQL; analyze data sets Experience with database systems; MongoDB preferred Certifications such as CISSP/A+/Security+/CISM/Net+ preferred Strong analytical and problem-solving skills Professional, courteous demeanor Willing to travel up to 10% 🎁 Benefits Competitive salary Unlimited vacation time Generous insurance coverage 401k with company match Fun, collaborative culture