Job Description
📋 Description Manage post-sales engagement for a large customer portfolio with strategic touchpoints. Leverage AI tools and automation to create personalized, scalable journeys. Develop, test, and iterate digital-first playbooks using data. Proactive problem solver; identify friction points and architect scalable fixes. Analyze customer health data to run campaigns that mitigate churn. Partner with Marketing and Box Consulting to operationalize CS programs. 🎯 Requirements Resilient and gritty; thrives in fast-paced environments. Tech-savvy innovator; passion for AI, automation, and workflow efficiency. 3+ years in Customer Success, Account Management, or Digital Marketing. Self-starter; takes initiative and closes gaps. Data-driven storyteller; translate data into compelling customer narratives. Expert communicator; strong writing for mass comms and webinars. 🎁 Benefits Equity and comprehensive benefits Reasonable accommodations for applicants with disabilities Equal opportunity and inclusive culture Pay transparency and fairness
