Support Operations Engineer - L2

📋 Description Provide advanced technical support; manage help desk escalations. Implement, configure, and maintain new IT systems. Document client interactions and technical resolutions. Support project planning and delivery aligned with client requirements. Collaborate with engineering and cross-functional teams. Conduct regular system audits and updates for performance. 🎯 Requirements Minimum 4 years IT support in MSP environment. Strong knowledge of Microsoft systems, IT infra, and networking. Technical skills: Autotask, Datto RMM, IT Glue, 3CX admin, SentinelOne. Intune configuration, Microsoft 365 administration, and Conditional Access. Strong communication, problem-solving, and customer-focused collaboration. 🎁 Benefits Get paid in Australian Dollars. Medical insurance from day one for you and spouse. Home office setup allowance to build your workspace. Internet allowance to stay connected. Gym & wellness allowance to stay fit. Diji Assist – Mental health support when you need it.