Job Description
📋 Description Manage inbound support: triage Intercom/Front tickets across partners; meet SLAs. Handle escalations: coordinate with Flight Ops to resolve complex issues. Quality audits: review emergency line and inbox; drive improvements. Data & training: update internal tools with guidance and resources. Partner communications: flag trends and coordinate with partners. 🎯 Requirements 5+ years Sabre/GDS experience incl. Phase IV, ARC, NDC. 2+ years in customer support or product ops. Intercom or ticketing platform admin; improve SLA/CSAT. Basic AI tools for support automation (chatbots, AI FAQs). Dashboards/metrics using Excel/Tableau/BI tools. Excellent written and verbal communication; empathetic, detail-oriented. 🎁 Benefits Unlimited vacation Health Insurance (HQ-covered option) Dental & Vision Insurance ClassPass Memberships 401k plan Stock Options
