Job Description
📋 Description Deliver white-glove, personalized support to Fora X Advisors. Own Fora X inquiries end-to-end to minimize escalations. Partner with Advisor Experience, Finance, Product Ops to resolve issues. Provide live, high-touch support via phone or Zoom as needed. Monitor Fora X queue for unresponded tickets and early churn signals. Maintain and improve macros, SOPs, and internal docs for Fora X support workflows. 🎯 Requirements 3–5 years of full-time experience in a high-touch customer-facing role. Strong judgment in ambiguous situations. Detail-oriented with strong documentation and follow-through habits. Bachelor's degree or equivalent; based in NYC or open to relocation; can build advisor relationships. Exceptional written and verbal communication. Experience with ticketing platforms (Intercom, Zendesk). 🎁 Benefits Unlimited vacation Health Insurance (option fully covered by Fora HQ) Dental & Vision Insurance 401k plan with company match Stock Options Commuter Benefits
