Job Description
📋 Description Externally address healthcare worker concerns via empathetic phone/email. Internally manage escalated concerns by evaluating issues and planning. Coordinate with internal departments to implement action plans. Collaborate with HR, legal and clinical teams to investigate. Exhibit urgency in communication and follow up. Coach internal teams on customer service expectations. 🎯 Requirements Bachelor’s degree. At least 1 year of direct customer service. At least 1 year of team lead or managerial experience. High sense of urgency and prioritization. Detail-oriented. Great listening and conversational skills. 🎁 Benefits Free premium medical, dental, life and vision insurance. Generous 401(k) match. Other benefits and discretionary bonuses per law. Paid sick leave as required by law. Celebrations, virtual events and birthday treats. Unlimited PTO and daily virtual wellness classes.
