Help Desk Technician 1
Franciscan Missionaries of Our Lady Health SystemHimalayas
customer serviceinformation technologytechnical support specialisthelp desk technicianservice desk technicianit helpdesk technicianit support specialisthelp desk associatehelpdesk analysttier 1 support technician
Job Description
The Help Desk Analyst 1 provides primary support services to internal users by effectively troubleshooting, diagnosing and resolving user issues and work requests in accordance with service level agreements. Support includes issues relating to system access, hardware, application software, and basic network communication issues. Responds to telephone calls, email and team member requests for technical and applications support. Documents, tracks and monitors issues to ensure timely resolution and customer satisfaction.
Originally posted on Himalayas
