Job Description
📋 Description Own the client experience throughout onboarding and maintain proactive communication. Meet onboarding KPIs: 14–21 day launches, 90%+ CSAT, and error-free deployments. Own and maintain the client's onboarding plan from kickoff to go-live. Direct the Launch Technician’s daily workload and QA to ensure on-time delivery. Manage the contact data import process from file gathering to client review. Complete compliance requirements on the client's behalf promptly. Coordinate MLS approval and design requests, translate requirements into client-facing guidance; identify at-risk accounts early; partner with leadership to improve processes and documentation; other duties as assigned. 🎯 Requirements Experience in project management, onboarding, or customer success in SaaS/real estate tech. Working knowledge of CRM platforms and quick tool-learning. Experience managing multiple client accounts or projects on tight timelines. Strong verbal and written communication with a client-first tone. Excellent organizational and multitasking skills; prioritize based on urgency. Able to identify patterns across accounts and adapt quickly to changing needs. 🎁 Benefits PTO as needed Comprehensive insurance coverage 401(k) match Stock option grants Stock purchase plan
