Customer Service Representative (Sartell Team Referrals)

📋 Description

• Handle inbound and outbound customer calls regarding account balances, payments, and
• Clearly and professionally explain balances, payment information, available options, and applicable
• Establish payment arrangements and process customer transactions accurately over the phone.
• Document customer interactions accurately while navigating multiple applications and systems
• Follow established workflows, scripts, policies, and applicable compliance requirements.
• Meet established performance expectations related to productivity, quality, attendance, and

🎯 Requirements

• High school diploma or GED.
• At least 1 year of experience in customer service, call center operations, healthcare support
• At least 1 year of experience working in a work-from-home environment.
• Demonstrated reliability, consistent attendance, stable work history, and commitment to meeting
• Experience working in a fast-paced environment with established productivity or quality targets.
• Strong computer skills and the ability to navigate multiple applications and systems simultaneously.

🎁 Benefits

• $17–$19 per hour base compensation.
• Performance-based incentives.
• Comprehensive paid training.
• Medical, dental, and vision insurance.
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
• 401(k) retirement plan with company match.