Head of Customer Growth

📋 Description

• Own the Customer Growth strategy: Define how customers are supported throughout their lifecycle
• Build segmentation and coverage models: Use customer value, future potential, product adoption
• Lead through the CSM Team Lead: Establish high standards for account strategy, customer context
• Identify high-potential customers early: Partner with Data, Product, Sales, Marketing, and Support
• Govern Growth Advisory: Create clear processes for intake, qualification, expected impact, quality
• Develop Growth Advocacy: Turn customer insights and proven practices into authoritative, scalable

🎯 Requirements

• 10+ years of relevant experience across Customer Success, Customer Growth, strategic accounts
• 5+ years of leadership experience managing customer-facing teams, managers, senior team leads, or
• Demonstrated experience owning an entire function or multi-lane operating model, rather than
• Proven ability to build or significantly improve segmentation, customer coverage, strategic
• Strong commercial understanding of net dollar retention, renewal risk, expansion, customer value
• Credibility within mobile applications, app monetization, in-app purchases, paywalls, checkout

🎁 Benefits

• Competitive equity package within a fast-growing, venture-backed company.
• 10-year exercise window for vested equity options.
• Fully remote and flexible working environment.
• 4–5 weeks of suggested annual time off to support mental, physical, and emotional wellbeing.
• $2,000 USD workspace setup allowance.
• $1,000 USD annual continuous-learning stipend.