Editorial Services Assistant

JOB PURPOSE

The primary purpose of this role is to support the US and UK Journals Editorial teams by providing accurate data management, reporting, and analytical support that facilitates informed decision-making and operational excellence. The role is responsible for maintaining key editorial databases, generating reports, ensuring data integrity, and delivering insights that support journal publishing activities.

The incumbent will work collaboratively with global stakeholders, maintain strong professional relationships, uphold SAGE's values of transparency and integrity, and proactively demonstrate all SAGE core competencies. The role also requires the ability to troubleshoot issues, manage escalations effectively, and perform responsibilities with professionalism, accuracy, and attention to detail under moderate supervision.

KEY ACCOUNTABILITIES

Responsibilities include, but are not limited to:

Data Management & Reporting

• Maintain and update various editorial data repositories, databases, and data cubes on a weekly basis.

• Generate, validate, and distribute reports associated with editorial and publishing operations.

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Assist in the preparation of quarterly and annual reports, including:

• Global Peer Review Database reports

• Published Output and Submissions reports

• Author Survey reports

• Publisher reports

• Journals Published reports

• Impact Factor reports and related analytics

• Support data mining, analysis, and reporting projects requiring extensive historical data collection and validation.

• Prepare specialized reports, including Rejected and Republished Articles analyses and other business-critical datasets.

• Ensure the Global Assignment List and related reports remain accurate, current, and aligned with operational requirements.

Data Quality & Analysis

• Support usage, citation, and other publishing-related analytical projects.

• Ensure accuracy, consistency, and completeness of editorial data across databases and reports.

• Validate information received from internal and external stakeholders before updating systems and reports.

• Identify discrepancies, resolve data issues, and recommend improvements to reporting processes.

Stakeholder Support & Communication

• Respond to internal and external queries professionally and within agreed service timelines.

• Collaborate effectively with colleagues and stakeholders across global teams, including the US and UK offices.

• Escalate operational issues, risks, and challenges to the Supervisor in a timely and transparent manner.

• Provide regular updates on assigned activities and project progress.

Operational Excellence

• Perform assigned responsibilities with moderate supervision while adhering to established processes and quality standards.

• Support continuous improvement initiatives aimed at enhancing reporting accuracy, efficiency, and stakeholder experience.

• Demonstrate accountability, professionalism, and sound judgment when handling sensitive information and complex situations.

SKILLS, QUALIFICATIONS & EXPERIENCE

Required Qualifications

• Bachelor's degree (or equivalent) in Business Administration, Communications, Data Management, Analytics, or a related discipline.

Required Skills & Experience

• Strong written and verbal English communication skills.

• Excellent listening and interpersonal skills.

• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

• Strong analytical, reporting, and data interpretation capabilities.

• Excellent organizational skills with exceptional attention to detail.

• Ability to coordinate effectively with global stakeholders across multiple time zones.

• Strong problem-solving skills and ability to manage competing priorities.

• Adaptability and willingness to learn new systems, processes, and technologies.

LANGUAGE SKILLS, REASONING ABILITY & ANALYTICAL APTITUDE

The successful candidate should demonstrate:

• Ability to work independently with minimal to moderate supervision.

• Strong analytical and critical-thinking skills.

• Excellent organizational, research, and time-management capabilities.

• Effective written and verbal communication skills.

• Strong interpersonal and stakeholder management abilities.

• Ability to maintain confidentiality and exercise discretion when handling sensitive information.

• Customer-focused approach to both internal and external communications.

• Ability to manage multiple priorities in a fast-paced environment.

• Strong attention to detail and accuracy, particularly when performing repetitive tasks.

• Ability to work under pressure, meet deadlines, and deliver high-quality outputs consistently.

TEAMWORK & COLLABORATION

The incumbent is expected to:

• Contribute ideas, insights, and constructive feedback that support team and business objectives.

• Provide cross-functional support to colleagues and teams whenever required.

• Participate in projects, committees, task forces, and process improvement initiatives as assigned.

• Collaborate effectively with managers, stakeholders, and colleagues across the US, UK, and offshore offices.

• Actively contribute to team success by sharing knowledge, supporting colleagues, and promoting a collaborative work environment.

• Demonstrate professionalism, courtesy, accountability, and respect in all interactions.

• Maintain regular attendance, adhere to company policies, and communicate absences or schedule changes promptly.

• Undertake additional responsibilities and projects as required to support departmental and organizational goals.

Main Improvements

• Enhanced professionalism and readability.

• Reduced repetitive language.

• Added stronger emphasis on data analytics, stakeholder management, and operational excellence.

• Aligned responsibilities and competencies with modern corporate JD standards.

• Improved structure for easier evaluation during recruitment and performance management.

Diversity, Equity, and Inclusion

At Sage we are committed to building a diverse and inclusive team that is representative of all sections of society and to sustaining a culture that celebrates difference, encourages authenticity, and creates a deep sense of belonging. We welcome applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, color, race, nationality, ethnic or national origin, religion or belief as creating value through diversity is what makes us strong.  As a business and as an organization with an increasingly agile workforce, we're open to flexible working arrangements where appropriate.

Originally posted on Himalayas