Contact Center Agent I

📋 Description

• Deliver exceptional member service: Provide prompt, courteous, and knowledgeable support to
• Support member needs: Respond to inbound calls, emails, and chats covering product information
• Build trusted relationships: Identify members’ needs, understand their financial objectives, and
• Resolve issues effectively: Research member concerns, identify appropriate solutions, and escalate
• Meet performance standards: Consistently work toward contact center KPIs, including schedule
• Apply feedback and improve performance: Work closely with supervisors, seek feedback, and implement

🎯 Requirements

• High school diploma, GED, or equivalent secondary education credential required; some college
• At least two years of experience in customer-facing environments such as retail, concierge
• Strong organizational and prioritization skills, with the ability to manage multiple systems and
• Able to work reliably with general supervision, manage responsibilities independently, and remain
• Dependable, motivated, and comfortable working toward measurable performance and quality targets.
• Excellent verbal and interpersonal communication skills, with a professional, empathetic, and

🎁 Benefits

• Fully remote position within the United States.
• Competitive annual salary; the NYC range is $51,000-$55,000, with compensation adjusted based on
• Opportunity to develop expertise in customer service, banking, and financial services.
• Structured training, coaching, and professional development opportunities.
• Collaborative and purpose-driven work environment.
• Inclusive workplace committed to diversity and equal opportunity.