Principal Customer Success Manager

📋 Description

• Own the end-to-end customer relationship for a portfolio of complex and highly strategic enterprise
• Establish and deepen relationships with senior executives and key stakeholders, building trust and
• Lead discovery, change-management, strategic-alignment, and business-planning sessions with
• Develop and execute long-term growth plans based on customer objectives, industry trends, platform
• Act as the voice of the customer, coordinating cross-functional resources to resolve issues quickly
• Create compelling executive-level collateral and lead business reviews that clearly demonstrate

🎯 Requirements

• 5+ years of demonstrated success in senior-level customer success, enterprise SaaS deployment
• Experience in payments, fraud prevention, and/or e-commerce is strongly preferred.
• Proven ability to build trusted relationships with C-suite executives, senior leaders, and diverse
• Strong executive presence, communication, presentation, and influencing skills, with the confidence
• Demonstrated ability to manage multiple stakeholders, build consensus, resolve conflicts, and drive
• Strong sales and commercial acumen, including an understanding of complex, long-term sales cycles

🎁 Benefits

• Remote work opportunity within the United States.
• Base salary range of $160,000–$180,000 annually, depending on geographic pay zone, skills
• Tier 1 locations: $175,000–$180,000 annually.
• Tier 2 locations: $170,000–$175,000 annually.
• Tier 3 locations: $160,000–$165,000 annually.
• Eligibility for a stock option grant of 4,500 stock options, subject to internal compensation