Sacramento, AtlantaFull TimeCustomer Support
Remotely
machine learningjirasalesforcedata analyticsgoogle workspace
Job Description
📋 Description
- Act as the primary point of contact for assigned accounts, understanding their unique business
- Drive operational excellence by coordinating internal resources, managing account-related
- Build and maintain strong, long-term relationships with key stakeholders within customer
- Develop and execute account plans that drive growth and retention by identifying upselling and
- Leverage Geotab's data and analytics capabilities to provide customers with actionable insights
- Partner and collaborate effectively with internal teams, including sales, support, product, and
🎯 Requirements
- 5–8 years of experience in customer-facing roles such as account management, customer support, or
- Bachelor’s Degree in Business, Engineering, Computer Science, or a related field.
- Equivalent combination of education and/or work experience in a related field may be substituted.
- Proven ability to manage complex, long-term customer relationships, particularly within government
- Exceptional skill in delivering proactive operational support and building strong customer trust
- In-depth understanding of government procurement and the unique operational challenges of fleet
🎁 Benefits
- Flex working arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits
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