Customer Success Manager

📋 Description

• Ensure customers increase the safety, efficiency, and sustainability of their operations with our
• Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types
• Demonstrate a willingness to learn, investigate, diagnose and resolve technical issues for customers
• Drive business transformation by leading strategic customer engagements to understand current
• Orchestrate product consultation workshops and value check-ins for our most complex partnerships
• Influence internal roadmaps across Product, Finance, and Support to drive mission-critical customer

🎯 Requirements

• 3-5+ years of experience in a technical customer success, account management, sales, sales
• Enterprise SaaS experience preferred
• Strong priority management and high emotional intelligence
• Experience supporting or working with technical products
• Solutions-oriented with strong problem-solving skills
• Proven track record of building trust and communicating effectively with a wide variety of internal

🎁 Benefits

• Above-market total compensation
• Performance-based bonus/variable pay
• Equity (for eligible roles)
• Flexible, employee-led remote model
• Professional development stipend
• Comprehensive health and parental leave plans