Pharmacy Outreach Supervisor

📋 Description

• Manage and develop a team of Patient Outreach Coordinators and Onboarding Specialists
• Coach team members on calling best practices and conversational techniques
• Complete audits in DialPad, TelemetryRX, Electronic Medical Records, and other systems
• Handle escalations and issues related to Outreach Coordinators with hospital partners
• Establish efficient workflows between team members and liaison team
• Manage all aspects of ADP, PTO, and Time Reports for team members

🎯 Requirements

• High school degree or equivalent; Bachelor’s degree in business administration or related field
• 5+ years of customer support, client services, or sales with a demonstrated and proven sales record
• Desire and aptitude for leading others and ability to establish credibility within a team
• Strong organizational skills, attention to detail, interpersonal skills, high integrity
• Strong phone skills, highly proficient in Microsoft Office (particularly Excel and Word), able to
• Knowledge of Willow, Qs1, and RX30 software systems is a plus