Technical Account Manager

📋 Description

• Assist with the implementation and troubleshooting of technical services for public safety agencies
• Analyze customers’ technical landscapes, processes, and policies to recommend services such as
• Act as a customer advocate, addressing pain points, and collaborating with the Services teams
• Deliver technical and product expertise to support sales, build relationships, and align on
• Analyze customer needs, recommend enhancements, and communicate feedback to developers for
• Track and report on account metrics and product performance to support sales goals and customer

🎯 Requirements

• Proven experience as a Technical Account Manager with strong technical support skills across pre-
• Ability to address product queries promptly and train customers for effective product use.
• Technical expertise in digital technologies, SaaS, and front-end development, with an ability to
• Skilled in identifying cost-effective solutions and addressing customer needs with strategic
• Excellent communication, analytical, and problem-solving skills.
• Ability to work from our customer site in Manchester up to 5 days a week.

🎁 Benefits

• 28 days holiday plus UK bank holidays
• Private medical, dental, and vision insurance through AXA Health and BUPA, fully paid for you and
• 18 weeks paid parental leave for primary caregivers plus a ramp-back programme
• Income protection (75% of salary) and death in service cover (4x salary), fully paid
• Pension through Nest with 3% employer contribution
• Gym reimbursement for you and your partner