Customer Service Representative - Express Scripts

📋 Description

• Answer inbound calls from members, healthcare providers, and pharmacies regarding pharmacy benefit
• Handle an average of approximately 70–80 customer calls per day while maintaining professionalism
• Manage back-to-back calls while efficiently navigating multiple applications, systems, and screens.
• Resolve customer questions and complaints through independent problem-solving, with a strong focus
• Provide clear, accurate, and compassionate support during potentially sensitive or challenging
• Meet or exceed established customer service and call center performance metrics while maintaining

🎯 Requirements

• High school diploma or equivalent required.
• At least 1 year of previous call center or customer service experience.
• Strong verbal and written communication skills, with the ability to explain information clearly and
• Strong organizational skills and the ability to manage multiple priorities in a high-volume
• Ability to remain calm, patient, empathetic, and helpful when handling difficult or emotionally
• Comfortable working in a performance-driven call center environment with daily productivity and

🎁 Benefits

• Fully remote, work-from-home opportunity within the United States.
• Full-time employment.
• Structured training and onboarding to support success in the role.
• Opportunity to build experience in healthcare, pharmacy benefits, and customer service.
• Collaborative environment with opportunities to work across multiple internal teams.
• Focus on meaningful customer interactions that help people navigate healthcare and