Customer Support Specialist

📋 Description

• Deliver an exceptional customer experience through email, chat, and the occasional call, turning
• Take full ownership of customer issues - digging in, resolving challenges, and knowing when to
• Experiment and explore in test environments to recreate customer scenarios, uncover product
• Anticipate customer needs and provide tailored solutions that help them get back to the field
• Consistently hit performance goals around productivity, customer satisfaction, and reliability.

🎯 Requirements

• A customer-first mindset, bringing a friendly, professional, and solutions-focused attitude to
• Strong technical skills with the ability to guide users of all experience levels through our
• Genuine excitement for solving problems, uncovering solutions, and deepening your product expertise.
• Natural curiosity and resourcefulness to dig in, recreate issues, and learn through hands-on
• Excellent written and verbal communication skills.
• A proven track record of high performance in customer or technical support roles.

🎁 Benefits

• Experience in SaaS or tech start-up environments.
• A background as an admin, parent, coach, or participant in recreational sports.
• Ability to work 8:30am-5pm PST.