Sr Software Technical Account Manager

📋 Description

• Support the readiness, deployment, and operational adoption of Axon hardware and software for
• Serve as the primary technical advisor for assigned healthcare enterprise customer within a defined
• Build trusted relationships with customer stakeholders across security, operations, and IT
• Guide configuration, device and user readiness, administrator enablement, training, issue triage
• Conduct regular health and risk reviews, identify configuration or adoption gaps, and recommend
• Travel onsite for deployments, configuration, testing, go-live, training, and break-fix support

🎯 Requirements

• 4+ years in technical implementation, Professional Services, Technical Account Management, Customer
• Experience implementing or supporting a hardware-plus-SaaS solution
• Hands-on configuration, testing, troubleshooting of devices and cloud-based platforms
• Experience delivering live training or enablement
• Working knowledge of networking fundamentals: IP addressing, Wi-Fi, DNS, routing, firewall/egress
• Strong customer presence and ability to handle escalations

🎁 Benefits

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support