Remotely
onboardingteam managementmultichannel supporttrainingperformance measurementticketing systemsintercom
Job Description
📋 Description
- Act as the 'Voice of CX', raising key needs during planning
- Partner with Leadership to understand the business processes, pain points, and goals of the
- Manage a team of support associates, provide training, onboarding, and measure performance
- Interview and help scale the support team
- Maintain and promote company best practices and standards for support
- Work cross-functionally to provide our engineering, partner, and corporate teams with information
🎯 Requirements
- 3+ years of experience in customer experience
- 1+ years of management experience
- Knowledge of intercom or similar ticketing systems
- Experience in multichannel support operations (chat, email, phone)
- Excellent written and verbal communication skills
- Patience and compassion when handling difficult situations
🎁 Benefits
- Bonus
- Equity
- Comprehensive benefits package
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