Portuguese / English Gaming Support Agent

📋 Description

• Handle customer support issues for an assigned game studio.
• Help players with account and technical issues.
• Resolve purchase- and gameplay-related queries.
• Work with a team of agents under a Team Lead and an Operations Manager.
• Take assisted training modules to grow and improve.
• Stay on top of client projects and updates to help players enjoy games.

🎯 Requirements

• You speak and write Portuguese at an advanced level (C1) and English at an intermediate level (B2).
• Location: Portugal. You are located in Portugal.
• You are a fast learner, take initiative, and excel at troubleshooting.
• (Optional) A dedicated quiet workspace located within your residence.
• A minimum internet speed of 15 Mbps download and 15 Mbps upload with latency < 120 ms
• A minimum of 8 GB RAM.

🎁 Benefits

• 100% remote work with no commute or travel costs.
• Work at a fast-paced international company with gaming, e-commerce, and tech clients.
• Casual, diverse, and inclusive culture with 80+ countries and 25+ languages.
• Access to innovative digital tools and training library.
• Various learning and career development initiatives throughout the year.
• Fun employee engagement activities and communities such as 5CA Connect, Pride, and more.