Center of Excellence Specialist

📋 Description

• Intake and assess the needs of incoming calls, emails and tickets to determine how to effectively
• Become proficient with the systems, tools and workflows needed to support the full range of
• Interface with the Level 2 domain experts in relation to Client requests that require additional
• Create exceptional customer experiences

🎯 Requirements

• Effective communication skills, both verbal and written
• Complex problem-solving abilities and resilience
• Curiosity for continuous learnings and seeking solutions leveraging multitude of tools and resources
• 3-5 years previous Customer Service or Call Center experience in insurance or financial services
• Bilingual in Spanish a plus
• We are looking for someone who can support clients across North America, with primary coverage in