AI Scaled Customer Success Programs

📋 Description

• Own post-purchase lifecycle communications and customer education across every channel and segment
• Architect Lovable's customer education academy, defining learning paths, designing the curricula
• Build and host live education, including onboarding sessions, workshops, and feature deep-dives
• Design the digital onboarding journey for scaled customers, with sequenced comms, in-app guidance
• Package content into repeatable formats CSMs can deliver in their own accounts
• Instrument everything to tie education and program performance to retention

🎯 Requirements

• 6-8+ years in Scaled Success, customer success, customer education, or post-sales roles, with
• Deep experience designing and delivering one-to-many programs at scale: curricula, learning paths
• A builder's instinct: comfortable prototyping with modern tools including Lovable itself
• Strong written and presentation skills, sharp enough to write an email sequence that converts and
• Data fluency: you form hypotheses, instrument the programs to test them, and let results decide
• Comfort with ambiguity and a bias to ship, this segment is being built and you'll help define how