Solution Expert

📋 Description

• Become a Trello expert through onboarding process
• Understand product offering through training
• Master platform and support clients on basic requests through ticketing
• Own portfolio of 10 enterprise clients and up to 30 active projects simultaneously
• Answer questions from client portfolio
• Support Customer Success partner on functional and technical questions

🎯 Requirements

• 3 years of professional consulting experience, preferably in a customer facing role (Level 2 or 3
• Previous deployment experience of SaaS products, ideally HR related
• Project management skills
• Good understanding and experience working with APIs, SSO configuration & troubleshooting
• Solution-oriented, client-first mindset
• Ability to adapt to audience, flexibility in tackling conversation with highly technical

🎁 Benefits

• Pay structure includes base salary, variable incentive pay, and company equity
• Comprehensive health insurance starting first day of employment
• RRSP contribution matching
• Generous parental leave
• Professional development opportunities through own platform
• Unlimited days of annual PTO