RCM Client Success Manager

Client Success Manager

Spectrum Billing Solutions is an industry-leading Revenue Cycle Management (RCM) company for healthcare organizations. We are looking for a RCM Client Success Manager to join our growing team. The ideal candidate is a self-motivated, tenacious and purpose-driven individual with the passion to help our clients achieve success. If you are looking for a rewarding position where you can work with industry experts at a company with an engaging, transparent and growth-oriented culture, this position is for you.

This is a remote or office/home hybrid position.

Responsibilities include:

• Foster and develop strong client relationships.

• Serve as primary point of contact for client communications.

• Work cohesively with internal Revenue Cycle Management (RCM) team.

• Maintain understanding of RCM functions and workflows.

• Serve as client partner and liaison while effectively collaborating with team members.

• Identify needs of clients and opportunities for improvement.

• Participate in presentations to prospective clients.

• Manage new client implementations.

• Attend company-wide and team-specific meetings.

• Participate in marketing and business development strategy.

Requirements:

• 3+ years of client relationship management and/or business development experience.

• Healthcare and RCM experience preferred.

• Master’s Degree or equivalent experience.

• Excellent oral and written communication skills.

• Proficiency in Microsoft Office including Word, Excel and PowerPoint.

• Self-starter, comfortable in a deadline-oriented environment.

• Detail-oriented and takes pride in delivering quality work.

• Demonstrated skills in delivering results.

At Spectrum, you receive:

• A close-knit team of talented and skilled individuals.

• Growth opportunities within the organization.

• Competitive salary and bonus.

• Healthcare benefits including Medical, Dental and Vision.

• 401K with Employer Match.

• Flexible PTO