Product Support Specialist (Remote, Bilingual English/Spanish)

📋 Description

• Provide timely assistance to users of Lingraphica devices and software.
• Collaborate with Sales, Marketing, PM, and Engineering to resolve issues and deliver enhancements.
• Assist with pre-launch product testing and report defects.
• Maintain external knowledge base and facilitate device repairs.
• Develop creative technical solutions for users with communication needs.

🎯 Requirements

• Android, iOS, Mac, Windows proficiency.
• Familiarity with Amazon Alexa and Google Suite.
• Remote access, mobile device settings, accessibility tools, wireless network troubleshooting.
• Excellent English and Spanish communication skills (written and verbal).
• Bachelor's degree or equivalent experience; 3-5 years in technical support preferred.

🎁 Benefits

• Competitive compensation with bilingual differential.
• Comprehensive benefits package and inclusive workplace.
• Remote work from home with travel up to 2 times/year for US meetings.