Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements
• Be primary contact for assigned clients
• Onboard new clients with video training
• Define and execute project scope with partners
• Build client relationships and identify improvements
• Gather feedback and influence product roadmap

🎯 Requirements

• Experience in event management, customer support, or success
• Interest in academic research or related fields is a plus
• Proven track record of high customer satisfaction
• Strong Excel and database skills; CSV handling
• KPIs oriented; aligns customer activity with goals
• Excellent communication, phone/video fluency

🎁 Benefits

• Competitive salary
• Flexible remote work
• International, high-performing team
• Ownership and growth opportunities
• Exposure to digital events and science community
• Contribute to knowledge sharing tech