Los AngelesFull TimeCustomer Support
Remotely
crmanalyticshubspotgoogle analyticsdata analyticssaasfacebook ads managertiktok seller center
Job Description
📋 Description
- Facilitate and coordinate support for Northbeam’s enterprise customers to improve retention and
- Own a book of business and work with the Media Strategy team to deliver value and insights
- Coordinate internal stakeholders for post-onboarding support, ticket management, and feedback
- Prepare for data reviews and deliverables with customers (e.g., conversion lag reports)
- Serve as first line of technical support for issues via tickets or Slack
- Analyze usage data, monitor customer health, and drive timely interventions
🎯 Requirements
- Bachelor’s degree in Business, Marketing, Information Systems, Analytics, or related field
- 3+ years in Customer Success, Account Management, or Technical Support for enterprise/eCommerce
- Experience in SAAS B2B software
- Strong understanding of ecommerce ecosystems and marketing analytics (Facebook Ads Manager, Google
- Technical aptitude for troubleshooting integrations and configurations
- Ability to partner with Onboarding/Support on bugs and issues
🎁 Benefits
- Base Salary Range: $110,000 — $140,000 USD
- On-Target Earnings: $15,000 — $28,000 USD
- Equity package; healthcare (medical, dental, vision); 401(k)
- Flexible PTO policy, 12 holidays, 12 weeks parental leave
- $500 work-from-home stipend
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