Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements
• Act as primary contact, coordinating with internal teams
• Onboard new clients via video training sessions
• Define and execute project scope with partnerships
• Build client relationships and spot improvement opportunities
• Monitor KPIs and align to strategic objectives

🎯 Requirements

• Experience in event management, customer support, or success
• Interest in academic research or scholarly communication
• Proven track record of high customer satisfaction
• Strong Excel and CSV data skills
• Comfort with KPIs and business objectives
• Excellent communication and time-management

🎁 Benefits

• Competitive salary
• Flexible remote work
• International, high-performing team
• Growth opportunities and ownership
• Exposure to digital events and scholarly community
• Weekend work compensated