Customer Support Associate – Polish & English | Telecom Project

📋 Description

• Handle customer inquiries through voice and non-voice channels
• Resolve service-related issues and aim for first-contact resolution
• Provide clear, professional, and empathetic support
• Accurately document customer interactions
• Follow established processes and procedures

🎯 Requirements

• Polish – C1
• English – B2
• Undergraduate, graduate, postgraduate education or equivalent
• Strong communication and computer skills
• Availability to work on shifts Monday–Saturday, 09:00–18:00
• Nice to have: Customer service, BPO, or telecom experience

🎁 Benefits

• Competitive salary + performance bonus
• Additional health insurance
• Food vouchers
• Paid training and onboarding
• Relocation support for eligible candidates moving to Sofia
• Ongoing learning and career development