Customer Success Manager, EMEA

📋 Description

• Own a book of customers across EMEA (remote)
• Manage post-sales journey: onboarding, adoption, reviews, renewal and upsell
• Run renewals and upsells with pricing discussions with economic buyers
• Serve as technical point of contact; discuss APIs with customer teams
• Monitor usage, risk signals and act well before renewal issues

🎯 Requirements

• Based in EMEA, able to cover customers across region
• ~5 years in Customer Success or Account Management in crypto/fintech/regtech SaaS
• Commercial ownership: renewals/upsells and pricing discussions
• Technical: read API docs, understand requests/responses, diagnose integrations
• Experience with mid-market to enterprise and full lifecycle from onboarding to expansion
• Familiarity with regulated environments and autonomous work style