Customer Success Manager, Asia

📋 Description

• Own the customer relationship across Asia with education customers, driving measurable value from
• Take a consultative, proactive approach: understand priorities, manage success journey, identify
• Lead strategic engagements with stakeholders and coordinate across internal teams to progress
• Drive adoption and value realization to help customers achieve institutional goals.
• Maintain visibility of strategy, risk, opportunities, and next steps using CS systems and processes.
• Contribute to cross-functional initiatives to improve Customer Success in APAC.

🎯 Requirements

• 2-4+ years in Customer Success, Account Management or related SaaS role, preferably in Educational
• Fluency in English; additional APAC languages (Tagalog, Cantonese, Mandarin, Malay, Japanese
• Strong empathy, ownership, and ability to communicate complex topics clearly.
• Experience with CRM or project management tools to manage activity and portfolio visibility.
• Ability to build relationships with senior/executive stakeholders and manage a diverse portfolio.
• Detail-oriented, strategic thinker with the discipline to drive actions to outcomes.

🎁 Benefits

• Competitive compensation with ownership program.
• Flexible work culture with remote, hybrid, and in-office options.
• Generous time off and wellness programs.
• Learning & development resources and tuition reimbursement.
• Supportive team culture and recognition programs.