Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring projects are delivered on scope, time
• Primary client contact; coordinate with internal teams to address needs and drive customer success.
• Onboard new clients via video training; ensure users understand workflows.
• Define and execute project scope per partnership agreements and expectations.
• Build strong client relationships; identify opportunities to improve experience and outcomes.
• Monitor KPIs and customer satisfaction; align with strategic/financial objectives.

🎯 Requirements

• Experience in event management, customer support, or customer success in a digital events setting.
• Interest in academic research or scholarly communications is an advantage.
• Proven track record of delivering high customer and user satisfaction.
• Strong Excel and database skills; comfortable with CSVs and data imports.
• Ability to work with KPIs and tie activities to business objectives.
• Excellent communication and interpersonal skills; confident over phone/video.

🎁 Benefits

• Competitive salary.
• Flexible remote work (from home or other location).
• Opportunity to join a dynamic international team.
• Ownership opportunities and professional growth.
• Exposure to digital events, customer success, tech, and academia.
• Contribution to knowledge sharing and scientific collaboration tech.