Senior Business Analyst - BT

📋 Description

• Gather, analyze, and document business requirements, translating stakeholder needs into Salesforce
• Evaluate existing Salesforce solutions, processes, and user behaviors to identify opportunities for
• Conduct gap analyses and recommend solutions that balance Salesforce standard functionality with
• Translate business requirements into well-defined user stories within an Agile framework and
• Track system issues, develop recommendations, coordinate resolution, and help ensure processes and
• Create current-state and future-state process maps based on stakeholder interviews and detailed

🎯 Requirements

• Bring 5+ years of experience in business analysis, product analysis, or technical support
• Demonstrate strong experience gathering, documenting, and translating requirements into user
• Have experience partnering closely with software development and QA teams to support Salesforce
• Possess strong analytical, problem-solving, process-mapping, documentation, and
• Communicate complex technical and business concepts clearly and effectively to both technical and
• Hold a bachelor’s degree in a relevant field or have equivalent professional experience; a

🎁 Benefits

• Full-time, remote position based in the United States.
• Opportunity to contribute to technology that expands access to affordable, workforce-relevant
• Mission-driven environment focused on improving experiences and outcomes for students and
• Opportunity to work cross-functionally with Product, Technology, QA, and business stakeholders.
• Exposure to Salesforce, Agile methodologies, business transformation, data quality, reporting, and
• Inclusive workplace committed to equal opportunity and a diverse workforce.