Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and ensure delivery to scope, timelines, and quality
• Primary client contact; coordinate with internal teams to support success
• Onboard new clients via video training sessions
• Define and execute project scope aligned with agreements
• Build strong client relationships and identify opportunities
• Monitor KPIs and alignment with strategic objectives

🎯 Requirements

• Relevant experience in event management, customer support, or customer success in digital events
• Strong Excel and database skills with CSV data handling
• Fluent written and spoken English; able to work US hours
• Proven track record of high customer satisfaction
• Ability to manage multiple projects with strong time-management
• Proactive, collaborative, customer-focused mindset

🎁 Benefits

• Competitive salary
• Flexible remote work
• Opportunity to join a dynamic international team
• Strong opportunities to take ownership and grow professionally
• Exposure to digital events, customer success, technology, and global community
• International working environment with colleagues across regions