Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring scope, timelines, and quality.
• Primary contact for clients, coordinating with internal teams to drive success.
• Onboard new clients through video training sessions on platform/workflows.
• Define and execute project scope per partnership agreements.
• Build client relationships and identify opportunities to improve outcomes.
• Gather feedback and relay insights for product roadmap.

🎯 Requirements

• Experience in event management, customer support, or customer success in digital events.
• Interest in academic research or related fields is a plus.
• Proven track record of high customer and user satisfaction.
• Strong Excel and database skills, CSV handling, data imports.
• Ability to work with KPIs and connect activities to business objectives.
• Excellent communication; confident on phone/video; client-focused.

🎁 Benefits

• Competitive salary.
• Flexible remote work from home or another location.
• Join a dynamic, international team with growth opportunities.
• Ownership and professional growth; exposure to digital events and global community.
• Contribute to technology supporting knowledge sharing and scholarly communication.
• International environment with regions across the globe.