Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring delivery per scope, timelines, and
• Primary client contact; coordinate with internal teams to address needs and drive customer success.
• Onboard new clients via video training and ensure users understand workflows.
• Define, present, and execute project scope per partnerships and expectations.
• Build client relationships; identify opportunities to improve outcomes.
• Gather feedback and share insights to influence product roadmap.

🎯 Requirements

• Experience in event management, customer support, or customer success in digital events.
• Interest in academic research or scholarly communications is a plus.
• Proven track record of delivering high customer satisfaction.
• Strong Excel and database skills; comfortable with CSVs, data manipulation, imports.
• Ability to work with KPIs and align activities with business objectives.
• Excellent communication and interpersonal skills; comfortable via phone/video.

🎁 Benefits

• Competitive salary.
• Flexible remote work (work from home or another suitable location).
• Opportunity to join a dynamic, international team.
• Ownership opportunities and professional growth.
• Exposure to digital events, customer success, technology, and global scholarly community.
• Contribute to technology that supports knowledge sharing and advancement.