Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring projects are delivered on scope
• Primary contact for assigned clients, coordinating with internal teams to address needs and drive
• Onboard new clients via video training sessions and ensure users understand workflows.
• Define, present, and execute project scope per partnership agreements and customer expectations.
• Build client relationships and identify opportunities to improve experience and outcomes.
• Gather feedback, communicate needs internally, and influence product development and roadmap

🎯 Requirements

• Experience in event management, customer support, or customer success within a digital events
• Interest in academic research or scholarly communications is a plus.
• Proven track record of delivering high customer and user satisfaction.
• Strong Excel and database skills, CSV handling, data manipulation, and data imports.
• Ability to work with KPIs and align activities to business objectives.
• Excellent communication and interpersonal skills, comfortable with phone/video calls.

🎁 Benefits

• Competitive salary.
• Flexible remote work from home or another suitable location.
• Opportunity to join a dynamic, international team.
• Growth opportunities and ownership potential.
• Exposure to digital events, customer success, technology, and global scientific community.
• Contribution to technology that supports knowledge sharing and scholarly communication.