Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring scope, timelines, and quality.
• Serve as primary contact for clients, coordinating with internal teams to drive success.
• Onboard new clients via video training and ensure platform understanding.
• Define and execute project scope per partnership agreements.
• Build relationships and identify opportunities to improve outcomes.
• Present new product capabilities and manage post-project debriefs.

🎯 Requirements

• Experience in event management, customer support, or customer success in digital events.
• Interest in academic research, scientific advancement, or scholarly communications.
• Proven track record of high customer and user satisfaction.
• Strong Excel and CSV data handling skills.
• Experience with KPIs and understanding impact on business objectives.
• Excellent communication, organized, and able to manage multiple projects.

🎁 Benefits

• Competitive salary.
• Flexible remote work from home or another location.
• Opportunity to work with an international team and grow professionally.
• Exposure to digital events, technology, and the academic community.
• Contribute to knowledge sharing and scholarly communication.
• International working environment; weekend work compensation where needed.