Technical Account Manager, Automattic Special Projects Team

📋 Description

• Deliver exceptional technical experiences for partners across the website lifecycle.
• Combine WordPress expertise with project management, troubleshooting, and customer success.
• Collaborate with site owners, designers, developers, and third-party stakeholders to turn complex
• Own high-touch deployments, integrations, migrations, and urgent technical issues.
• Protect partner experiences by responding to incidents and minimizing disruption.
• Advocate for improvements by surfacing feedback and identifying product opportunities.

🎯 Requirements

• Demonstrated ability to use AI tools to boost productivity with concrete examples.
• Advanced WordPress administration with Site Editor, plugins/themes interactions, patterns, and
• Strong web tech knowledge: DNS, accessibility, performance, SEO, ecommerce.
• Experience supporting or managing websites with technical and non-technical stakeholders.
• Excellent English communication, both written and verbal.
• Strong project management, balancing thoroughness with momentum and deadlines.

🎁 Benefits

• Competitive global salary range of $85,000–$130,000 USD, with compensation in local currency.
• Fully distributed work environment for professionals worldwide.
• Open vacation policy and country-specific benefits.
• Opportunities to work on globally used web, publishing, and commerce technologies.
• Open-source-focused, collaborative environment.
• Inclusive, diverse international community with flexible interview accommodations.