Customer Support/Success Manager - Digital Events

📋 Description

• Lead digital event projects and client engagements, ensuring on-time delivery.
• Primary client contact, coordinating with internal teams to support success.
• Onboard new clients via video training sessions on platform workflows.
• Define and execute project scope per partnership agreements.
• Build client relationships and identify opportunities to improve outcomes.
• Gather feedback and inform product roadmap with insights.

🎯 Requirements

• Experience in event management, customer support, or customer success in digital events.
• Interest in academic research or scholarly communications is a plus.
• Proven track record of high customer satisfaction.
• Strong Excel and CSV data handling and imports.
• Ability to work with KPIs and tie activities to business objectives.
• Excellent communication, especially by phone and video.

🎁 Benefits

• Competitive salary.
• Flexible remote work from home or another location.
• International team with growth opportunities.
• Ownership and professional growth opportunities.
• Exposure to digital events, customer success, tech, and the scientific community.
• Contribute to platforms supporting knowledge sharing and collaboration.