Senior Customer Success Manager (Thai Speaking)

📋 Description

• Senior CSM in Braze's Enterprise team working with Thai customers
• Onsite with customers; may travel internationally
• Partner with AEs to ensure renewals and retention targets
• Be main point of contact and trusted Braze advisor
• Help customers realize value from Braze investments
• Coordinate with Braze teams to deliver seamless support

🎯 Requirements

• Fluency in Thai
• Strong communication and relationship-building skills
• Experience managing complex enterprise accounts
• PM/Project management experience or certifications helpful
• Knowledge of SaaS, APIs, marketing automation or analytics
• 3-6 years in related customer success or onboarding roles

🎁 Benefits

• Competitive compensation and potential equity
• Hybrid/remote-friendly benefits by location
• Medical, dental, vision, life insurance
• Professional development and learning stipend
• Office experience and community events