IT Engineer

USPack is a leading logistics provider custom built for the evolving needs of businesses in today’s same-day delivery world. At USPack our focus every day is to help brands and businesses win in the delivery economy. That’s why we keep our finger on the pulse of the latest trends and developments that impact our business and our customers’ businesses. That’s how we stay ahead. That’s how we help our customers win.

Find out more at: www.gouspack.com

At USPack, we know our people set us apart. And that’s why we do everything we can to invest in them and help them grow every day.We don’t put people in jobs, we work with them to develop long-term career paths that are rewarding, challenging, and fulfilling. We’ve built an inclusive culture where everyone has a voice and a sense of belonging. We value input, we demand collaboration, and we recognize performance. We work together, we play together, and we succeed together! Get on the path to a successful career that delivers more!

USPack’s Benefits for Full Time positions include:

• 401(K)

• Health Insurance

• Disability/Life Insurance

• Paid Time Off (PTO)

• Paid Holidays

USPack’s Benefits for Part Time positions include:

• 401(K)

• Paid Sick Time

The IT Engineer is responsible for deploying, managing, and maintaining IT infrastructure and cybersecurity tooling. The position applies an AI-first mindset to proactively identify automation opportunities, build with scale in mind, and use modern tooling to eliminate toil. The role is equally focused on customer experience and recognizes that the systems it builds and maintains are the foundation of how every USPack employee supports our customers every day.

To perform this job successfully, an individual must be able to perform the following essential duties satisfactorily; other duties may be assigned. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities:

Infrastructure & Systems Engineering (40%)

• Engineer, deploy, and continuously optimize enterprise infrastructure spanning on-premises systems, networking, AWS, Azure, and Microsoft 365. Develop and maintain infrastructure automation leveraging IaC technologies such as Terraform.

• Design and implement scalable, resilient infrastructure with an emphasis on availability, performance, security, and automation.

• Architect and maintain Intune endpoint management; including device provisioning, configuration management, application deployment, patching, compliance policies, and endpoint lifecycle automation.

• Expand and operationalize the organization’s AI Center of Excellence through engineering initiatives involving automation, machine learning, Retrieval-Augmented Generation (RAG), etc.

• Evaluate emerging infrastructure and AI technologies and engineer proof-of-concept solutions to determine their viability for enterprise adoption.

Cyber & Risk Reduction (40%)

• Design and continuously improve security architecture and technical controls across endpoints, identity, networks, and SaaS applications ensuring alignment with CIS, NIST CSF, or SOC 2 frameworks.

• Perform technical security assessments, develop technical remediation strategies, and threat risk analysis to identify vulnerabilities, attack paths, control gaps, and opportunities for risk reduction.

• Schedule and facilitate Security Awareness Training to promote cybersecurity best practices.

• Architect, implement, manage, and maintain Zero Trust security controls across identity, endpoints, applications, and network infrastructure.

• Engineer security automation and monitoring capabilities to improve detection, response, compliance, and operational visibility.

• Develop and maintain technical security baselines, configuration standards, and control validation processes.

SaaS & IT Operations (20%)

• Optimize the enterprise SaaS ecosystem, including integration architecture, provisioning, identity integration, SSO, lifecycle management, and access governance.

• Identify opportunities to eliminate manual IT processes through automation, workflow engineering, and self-service capabilities.

• Coordinate device repairs and maintenance with external vendors and service providers.

• Design and implement SSO and automated identity provisioning integrations using Microsoft Entra ID and industry-standard authentication protocols including OAuth 2.0 and OIDC.

• Engineer automated HelpDesk and IT service workflows to reduce operational overhead and improve resolution times.

• Provide L1/L2 technical support as needed.

• Diagnose complex infrastructure and endpoint issues through systematic root cause analysis and implement permanent corrective solutions.

• Support telephony and VoIP platforms, including call routing, endpoint configuration, integrations, and troubleshooting.

• Perform other duties as assigned.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Knowledge, Skills and Abilities:

• Deep proficiency with Identity & Access Management (IAM) to include familiarity with authentication protocols OIDC and OAuth2.

• Experienced with Microsoft Windows Server 2016 and newer, and Windows 11.

• Extensive administration experience with Entra AD, Intune, Exchange, Defender, GPOs, DNS, DHCP and Purview.

• Understanding of telephony and VoIP systems, including call routing and endpoints (Sangoma, RingCentral, etc.).

• Strong understanding of ITIL/ITSM framework.

• Strong problem-solving skills with the ability to troubleshoot technical issues effectively and efficiently.

• Ability to work additional hours as needed.

Education, Experience, Certificates and Licenses:

• Bachelor’s degree in IT, computer science, or a related field.

• 8+ years of IT experience, preferably supporting remote environments, or 12 years of experience in lieu of a degree.

• 5+ years of AWS experience.

• 3+ years scripting experience; bonus points for Infrastructure as Code (e.g. Terraform)

• Foundational AI knowledge.

• ITIL Change and Incident Management.

Physical Demands and Work Environment:

This position is generally performed in a standard office environment. While performing the duties of this job, the employee is regularly required to sit for extended periods; use a computer keyboard, monitor, and telephone; and communicate effectively in person, in writing, and electronically. The employee must occasionally lift or move office materials weighing up to 15 pounds. Some travel may be required to support audits, financing activities, transaction diligence, or other business needs. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this role.

Equal Employment Opportunity:

US Pack Services, LLC is an equal opportunity employer. All qualified applicants and employees will receive consideration for employment, promotion, and all other terms and conditions of employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.

At USPack, our values are at the heart of everything we do, every day. They’re living breathing reminders of who we are, what we do and how we should treat those around us. They guide our actions, our interactions, and our decisions. They are what drive us.

We are:

Driven by integrity –We’re driven by honesty, transparency, and trust. We know that actions speak louder than words. We hold ourselves to higher ethical standards that help build credibility and follow through on commitments. We believe that integrity isn’t just a value, it’s the compass that steers us toward success.

Driven by a passion for service – We’re driven by doing more, by empowering others to succeed. We’re proactive problem solvers. We live for a challenge and we love to help. We go above and beyond. For us, service is more than a mindset, it’s a way of life. It’s our passion.

Driven by collaboration – We’re driven by common goals, common understanding and uncommon communication. We start on the same page and work side-by-side, building momentum and measurable progress at every step along a shared path to success.

Driven by accountability – We’re driven by a fierce sense of responsibility. We know the buck stops with us and we take that seriously. We hold ourselves accountable to our clients, to our environment and to each other. We don’t just say it, we show it. We make it happen and we measure it.

Driven by innovation – We’re driven by what’s now and what’s next. For us it’s about never settling for the status quo. It’s about staying one step ahead and embracing change. It’s about pushing forward through shared ideas, new approaches, and new solutions to achieve things never thought possible.

If you’d like to join the USPack Services Team, fill out our online application, or reach out to our Recruiting Team for current job opportunities at: Recruiting(AT)gouspack.com

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.